FAQS
The practical questions.
Milla, Vida, Free Proof, programme approval, pricing, replies, privacy and the boundaries of what M&V does.
Milla is the client-control layer. It holds your meeting target, the programme context, Free Proof and the approval that happens before anything is sent.
Vida is our internal operating system — the environment our team uses to coordinate an approved programme, watch execution and move genuine interest toward a meeting. It is not sold to you, it is not a seat you buy, and you never have to operate it.
Free Proof is the work you see on your own market before you pay: real prospect examples, why they fit, and enough programme context to judge whether the next step is worth taking. It costs nothing and carries no obligation.
No. No retainer, no per-seat licence and no annual lock-in. You buy a programme, we deliver it, and you decide whether to buy another.
You review the prepared programme once before it goes live. You are not expected to approve hundreds of individual prospects or operate a sequencing tool.
On the qualified-meeting target, at one flat price per meeting set by the size of your company: $99 for Founders (1–50 employees), $199 for Growth (51–200) and $299 for Enterprise (201+). There is no volume discount. You tell us your company’s size when you sign up; we check it. A ten-meeting Growth programme is $1,990.
Once, in full, when you accept your programme. That one payment starts the build — sourcing, qualification and preparing the sequence and sending identity. There is no second payment. Nothing sends until you have approved the prepared programme.
A qualified meeting is a meeting that meets all seven of these conditions:
- The prospect falls within your approved ICP and targeting criteria.
- The individual meets the agreed role, seniority or buying-influence criteria.
- The prospect has positively agreed to a meeting with you.
- The meeting has been scheduled for an agreed date and time.
- The prospect has demonstrated genuine relevance to your stated offer, problem or service area.
- The prospect is not an existing customer, active opportunity or excluded account, where that information has been made available to us.
- We can evidence the prospect’s acceptance of the meeting.
A reply on its own is not a qualified meeting.
Nothing is sent. The payment is not refunded, because it pays for the preparation work already produced. If your programme ends having delivered fewer qualified meetings than your target, the difference is credited to your account toward your next programme — once per client, within 90 days.
Milla drafts the answer and a person on our team checks it, edits it where needed and sends it. Vida surfaces the reply, tracks its state and flags what needs judgement. The words that go back are checked by a person before they are sent.
The database is Supabase in Dublin, Ireland (eu-west-1). Application servers run on Railway in US West. Backups are daily, kept for 7 days, in the same region as the database. The full sub-processor list with locations is in the Privacy Policy.
Outbound B2B email operates on a legitimate interest basis under GDPR Article 6(1)(f) — not on consent, and we do not describe it as consent. Every email carries a working unsubscribe, and an opt-out is written to the suppression list the moment it arrives.
Yes, and it is honoured immediately. Clicking unsubscribe and replying to ask run the same code path. Anyone can also email privacy@get-kind.com with “Unsubscribe” in the subject.
No. The meeting target is the number we build the programme around and aim for — it is not a guarantee of meetings, attendance, revenue or closed business, and we will not write it as one. If we deliver fewer qualified meetings than your target, each one not delivered is credited against the payment for your next programme. That credit is given once per client and expires after 90 days.
We make reasonable efforts to reschedule once, at no extra charge — and the same if the prospect cancels. If you cancel or don’t attend, the meeting counts as delivered. A rescheduled meeting counts once, not twice. If the prospect can’t be recovered, we may provide a replacement meeting. We don’t give cash refunds.
Tell us within 3 business days of the meeting being booked, and say which of the conditions wasn’t met. A meeting doesn’t become unqualified because the call went badly, the prospect had no budget or didn’t buy — it’s judged on what was known when it was booked. The full rules are in our Terms.
STILL ASKING
Still need to ask something?
Use the contact page for a prospective client, existing client or general enquiry.