Legal

Terms of Service

Last updated: May 2026 · Effective upon account setup at onboarding.
These terms govern your use of the K.I.N.D platform and all associated services.

Contents

  1. Parties & Agreement
  2. Services
  3. Onboarding
  4. Credits & Billing
  5. What Constitutes an Approved, Qualified Lead
  6. Cancellation & Downgrade
  7. Client Obligations
  8. Data, Privacy & Compliance
  9. Intellectual Property
  10. Liability & Warranties
  11. Termination
  12. Governing Law
  13. Contact

1. Parties & Agreement

These Terms of Service ("Agreement") are entered into between:

K.I.N.D, a trading name of K.I.N.D Technologies Ltd, a company registered in England and Wales (company number 17260532) ("K.I.N.D", "we", "us", "our")

and the individual or entity that creates an account or signs an Order Form ("Client", "you", "your").

By using your account, purchasing credits, or using any K.I.N.D service, you agree to be bound by this Agreement in full. If you are entering this Agreement on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.

By signing the Order Form, you confirm that you have read, understood, and agree to these Terms of Service, our Privacy Policy, and any service-specific terms referenced in your Order Form. No separate signature of these documents is required.

2. Services

K.I.N.D provides the following AI-powered services:

The Managed Lead Service (powered by FIGSY, the engine)

A managed lead-generation service. Our team, using the K.I.N.D engine, sources B2B contacts matching your Ideal Customer Profile (ICP) and presents them to you in your portal. On your approval, we reveal the verified contact and run personalised outreach and follow-up on your behalf, triage replies (with human oversight), and book meetings into your calendar. Credits are consumed only when you approve a lead (see Section 5).

Additional Services

K.I.N.D may offer additional products including Virtual Assistant and Chatbot Agent. These are subject to separate order forms and pricing at the time of activation.

K.I.N.D reserves the right to modify, update, or discontinue any service with 30 days' written notice to active clients.

3. Onboarding

Service begins with a walkthrough. Your account and portal access are set up by our team during onboarding — there is no self-serve signup and no free-trial period. Your first purchase is the $299 onboarding pack, which includes your first 100 approved leads and the setup of your sending inbox; work begins once it lands (see Section 4). Reviewing leads in your portal is free indefinitely.

4. Credits & Billing

Credit System

K.I.N.D operates on a prepaid model with a single wallet — one balance, in US dollars. Nothing is ever charged until you approve a lead in your portal; reviewing is always free. Your first 100 approvals are included in the $299 onboarding pack and cost you nothing further. After those 100 are used, each approved lead costs a flat $4, drawn from your wallet once at the point of approval, which covers revealing the lead's verified contact and running the full outreach and follow-up on your behalf.

Top-Up

Your wallet can be topped up manually at any time via the Billing page in your dashboard. Once your 100 included approvals are used, if your balance falls below $4 further approvals pause until you add funds. While the onboarding pack still has approvals left, nothing is drawn from your wallet and a zero balance does not stop you approving. K.I.N.D is not liable for missed opportunities during a low-balance period.

Refunds

The $4 charged when you approve a lead is final and is not refundable — it pays for the work we produce on that lead (revealing the contact and running the outreach), regardless of whether the lead later replies, books a meeting, or converts. The one exception: if a lead's contact email cannot be verified at the point of approval, you are never charged for it — the $4 is not taken (or is reversed in the same step if already deducted). Wallet purchases are otherwise non-refundable as cash, and any unused wallet balance at the time of account termination is forfeited.

Taxes

All prices are exclusive of applicable taxes. You are responsible for any taxes applicable in your jurisdiction.

Suspension for Non-Payment

If a payment fails or a top-up is not completed within 7 days of the credit balance reaching zero, K.I.N.D reserves the right to suspend outreach services. Account data is retained for 90 days following suspension.

5. What Constitutes an Approved, Qualified Lead

A qualified lead is defined as a net-new prospect matching your Ideal Customer Profile (ICP), presented to you in your portal with a verified, contactable email address (revealed on your approval), with opt-out and consent screening applied, and that is not already present in your connected CRM. You are charged only when you approve such a lead — and only once your 100 included approvals (the $299 onboarding pack) are used, after which the flat $4 is drawn from your wallet. Leads for which no contactable email address can be verified are never charged.

The following never consume a credit:

Credits are consumed once, at the point you approve a lead, regardless of subsequent engagement. If an approved lead later goes cold, does not respond, replies negatively, or does not convert to a meeting, credits are not refunded.

K.I.N.D makes no guarantee regarding conversion rates, meeting bookings, or sales outcomes resulting from qualified leads. Results vary based on ICP quality, industry, geography, and market conditions.

6. Cancellation

Cancellation

There is no subscription to cancel — K.I.N.D operates on a prepaid wallet with no recurring billing. You may stop using the service and close your account at any time via the Billing page in your dashboard or by emailing hello@get-kind.com. No cash refund is issued for an unused wallet balance. Your account data is retained for 90 days following closure.

Credit Tiers

K.I.N.D operates on a single prepaid wallet. The $299 onboarding pack includes your first 100 approved leads; after those, a flat $4 per approved lead is drawn from your wallet. Any wallet balance previously purchased remains in your account and is drawn down at the applicable rate.

7. Client Obligations

By using K.I.N.D services, you agree to:

K.I.N.D reserves the right to suspend or terminate accounts that breach these obligations without notice and without refund.

8. Data, Privacy & Compliance

Data We Process

K.I.N.D processes personal data of your prospects (name, email, job title, company) sourced from licensed B2B data providers (PeopleDataLabs, Hunter and — where you configure it — Apollo.io). This data is used solely to run outreach campaigns on your behalf.

Consent & Opt-Out

Every outreach email sent by K.I.N.D includes an unsubscribe link. Any prospect who clicks the unsubscribe link, or replies requesting removal, is immediately added to a permanent opt-out blocklist. Opted-out contacts are never contacted again by any K.I.N.D client.

POPIA (South Africa)

K.I.N.D operates in compliance with the Protection of Personal Information Act (POPIA). The outreach sequence model (up to 7 steps) constitutes a legitimate interest basis for initial contact. Opt-outs are honoured immediately and permanently.

GDPR (European Union & UK)

For clients targeting EU or UK-based prospects, outreach is conducted on a legitimate interest basis under GDPR Article 6(1)(f). Opt-outs are treated as withdrawal of consent and actioned immediately.

CAN-SPAM (United States)

All emails include a physical address, clear identification of the sender, and a functioning opt-out mechanism in compliance with the CAN-SPAM Act.

Data Retention

Prospect data is retained while your account is active and for 90 days following account closure. You may request deletion of your account data at any time by contacting privacy@get-kind.com.

Sub-processors

K.I.N.D uses the following sub-processors: PeopleDataLabs, Hunter and Apollo.io (lead data), Supabase (database — Cape Town, af-south-1), Resend (email delivery), Anthropic (AI email writing), Stripe (payment processing), Railway (application hosting). The current sub-processor list is also maintained in our Data Processing Agreement.

9. Intellectual Property

K.I.N.D retains all intellectual property rights in the platform, software, AI models, and all associated technology. Nothing in this Agreement grants you any ownership rights in the K.I.N.D platform.

You retain ownership of your ICP data, business information, and any content you provide to K.I.N.D. You grant K.I.N.D a limited licence to use this information solely to provide the services described in this Agreement.

Email copy generated by K.I.N.D's AI on your behalf, once delivered as qualified leads, is yours to use in your sales process.

10. Liability & Warranties

No Guarantee of Results

K.I.N.D does not guarantee any specific number of qualified leads, meetings booked, or sales outcomes. Lead generation results vary based on ICP quality, industry, geography, and market conditions.

Service Availability

K.I.N.D aims for 99% uptime but does not guarantee uninterrupted service. Planned maintenance will be communicated in advance where possible.

Disclaimer of Warranties

The K.I.N.D platform is provided "as is" without warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

Limitation of Liability

K.I.N.D's total aggregate liability to you for any claim arising under or in connection with this Agreement shall not exceed the total amount you paid to K.I.N.D in the three (3) months immediately preceding the event giving rise to the claim.

K.I.N.D shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, or loss of business opportunity, even if advised of the possibility of such damages.

11. Termination

Either party may terminate this Agreement at any time. K.I.N.D may terminate immediately and without notice if:

Upon termination, your access to the platform is suspended immediately. Account data is retained for 90 days and then permanently deleted. No refund of an unused wallet balance is made upon termination for breach.

12. Governing Law

This Agreement is governed by and construed in accordance with the laws of England and Wales. Any disputes arising under this Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.

US Clients — Arbitration Option

Clients whose principal place of business is in the United States may elect, at their sole option, to resolve any dispute arising under this Agreement through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, rather than through the courts of England and Wales. To elect arbitration, the US client must notify K.I.N.D in writing within 30 days of the dispute arising. Arbitration shall be conducted in English, virtually or at a mutually agreed location. The arbitrator's decision shall be final and binding on both parties. Nothing in this clause prevents either party seeking urgent injunctive relief from any court of competent jurisdiction.

If any provision of this Agreement is found to be unenforceable, the remaining provisions shall continue in full force and effect.

K.I.N.D reserves the right to update these Terms of Service at any time. Updated terms will be posted at get-kind.com/terms with the effective date. Continued use of the platform following notification of updated terms constitutes acceptance.

13. Contact

For any questions regarding these terms, data requests, or legal notices:

K.I.N.D Technologies Ltd
Company number 17260532
Registered office: 33 Townsend Road, Stratford-upon-Avon, CV37 7DE, United Kingdom
hello@get-kind.com