Find your answer in the FAQ below, or reach out directly. We reply to every email within one business day.
General questions, billing, and account help. We respond within one business day — async support across US, UK and Africa timezones.
hello@get-kind.com →A 30-minute walkthrough with the team. We’ll show you how the service works and shape your ideal customer profile together.
Book now →Access your dashboard, view leads, manage your ICP, and check billing status.
Log in to portal →Book a walkthrough and we set everything up for you — your ideal customer profile, your campaign, the lot. Leads then land in your Milla portal for you to review and approve. Reviewing is free; you only pay $4 when you approve a lead.
An ICP (Ideal Customer Profile) defines who you want to reach — industry, job title, company size, geography, and seniority level. You tell us once (in your walkthrough or by chatting to your operator) and our team builds and runs it for you. Matched, scored leads then land masked in your Milla portal for you to review and approve.
Each lead receives an AI score from 0–100 based on how closely they match your ICP. Factors include: job title match, seniority match, company size fit, industry alignment, and geographic relevance. Leads scoring 70+ are considered high-fit. You can filter your leads pipeline by score to prioritise your outreach.
No. You only pay for leads that are genuinely new to your pipeline. K.I.N.D deduplicates against your existing leads — if a contact has already been delivered to you, they won’t appear again and you won’t be charged. We also check against your CRM when you connect it. If a lead is already in your CRM, they won’t be delivered.
Yes. GDPR & POPIA compliance is built into the product, not added on. Every lead goes through a consent workflow before being delivered to your pipeline. Opt-out requests are applied immediately, permanently, and shared across all K.I.N.D clients (so a contact who opts out of one client’s outreach is protected across all clients). Data is hosted on encrypted, SOC 2-audited infrastructure; clients who require US data residency can request a dedicated US-region instance.
FIGSY is the engine under Milla&Vida. When you approve a lead, our team uses FIGSY to write a unique personalised email (not a template — personalised to the lead’s role, company, and industry), send it, follow up, and drop a booking link in every email so the lead can grab a time. Replies are triaged with human oversight. You just show up to the booked calls. The model is simple: $4 fires only when you approve a lead (one flat price) — reviewing is free, no subscriptions.
There’s nothing to cancel — K.I.N.D has no subscription. You only pay when you approve a lead (a flat $4), so if you stop approving, you stop being charged. No lock-in, no annual contract, no minimums.
All charges are in USD, from prepaid credits, consumed only when you approve a lead — no annual contracts, no lock-in. Contact hello@get-kind.com if you have any billing questions.
Check your spam/junk folder first. If it’s not there, email hello@get-kind.com with the email address you signed up with and we’ll resend the confirmation or manually verify your account.
Connecting a CRM means HubSpot or Pipedrive — those are the two we integrate with. Connect one in Settings and we de-duplicate against it, so you’re never charged for a contact you already have. We do not integrate with Salesforce or Zoho. If you use one of those — or any other CRM — email hello@get-kind.com and we’ll send your approved leads as a CSV you can import anywhere; there is no self-serve export button yet.